Our method

Free Consultation and home assessment!

See our 6 pillars for a Quality Companion Experience:

Personalized Plan -
Initial Assessment:

Thorough assessment of the client's needs, preferences, and goals. This should involve a comprehensive discussion with the client and their family to understand their expectations.

Create a personalized care plan that outlines the specific services, activities, and routines tailored to the client's requirements.

Set clear expectations, including the schedule, duration of service, and any special instructions.

The Right Companion -
Matchmaking:

Select a companion whose skills, personality, and experience align with the client's needs and preferences.

Ensure that the companion is trained in all necessary care techniques, safety procedures, and client-specific requirements.

Provide ongoing training and support to companions to enhance their skills and adapt to changing client needs.

Customer Feedback - Open Communication:

Maintain open and transparent communication with the client and their family.

Regularly check in with the client to assess their satisfaction and make adjustments as needed.

Listen to client feedback and address any concerns or issues promptly.

Keep detailed and organized records of client preferences, health status, and daily activities.

Companionship - Care Delivery:

Implement the personalized care plan consistently, paying close attention to the client's physical, emotional, and social well-being.

Encourage companions to engage in meaningful activities with the client, whether it's conversation, games, outings, or hobbies.

Ensure the client's safety, comfort, and dignity are always maintained.

How are we doing? - Continuous Evaluation & Adaptation:

Regularly assess the effectiveness of the care plan and the quality of service provided.

Adjust the care plan and companion assignments as needed based on changing client needs or preferences.

Periodically review and update the care plan in consultation with the client, family, and any healthcare professionals involved.

Keeping it Safe! - Emergency Preparedness & Reporting:

Develop and communicate emergency protocols to companions, ensuring they are prepared to handle various situations.

Establish a clear reporting process for incidents, accidents, or changes in the client's condition.

Ensure that all caregivers understand how to respond in case of a medical emergency or any other unexpected events.

What we can do for you

It's important to give our clients a safe and secure environment. This entails taking precautions against mishaps, guaranteeing the security of medications, and shielding them from abuse or neglect of any kind. Prioritizing emotional, and physical safety. Below you will find a list of what we can do to help you or your loved one, as well as the services we are unable to perform.

Companionship

Personalized Care

Peace of Mind

Medication Prompting: If the client requires medication, document the time, medication type and or refusals.

Health Observations: Note any changes in the client's visible health, pain levels, or symptoms.

Daily Activities: Record the activities during the day, including meals, physical activities, and rest periods. Document any difficulties or changes in the client's ability to engage in these activities.

Diet and Nutrition: Keep a record of the client's dietary intake, including what they eat and drink, portion sizes, and any special dietary restrictions or preferences.

Hygiene and Personal Care: Document the assistance provided with activities such as bathing, grooming, toileting, and dressing, noting any difficulties or preferences the client may have.

Mobility and Ambulation: Note the client's mobility, including any use of assistive devices, and document any falls or near-falls to prevent future incidents.

Mood and Emotional Well-being: Keep track of the client's emotional state and any changes in mood or behavior. Note any signs of anxiety, depression, or changes in social interactions.

Communication: Document any notable conversations or interactions with the client, including their communication preferences, concerns, or requests.

Environmental and Safety Concerns: Report any safety hazards or concerns within the home, such as clutter, tripping hazards, or faulty equipment.

Incident or Accident Reports: If any accidents or incidents occur during the day, such as falls or injuries, provide detailed accounts of what happened, the circumstances, and the actions taken.

Family or Caregiver Communication: Document any communication with family members or other caregivers, including any updates, concerns, or requests.

Client's Preferences: Keep a record of the client's likes and dislikes, as well as any specific routines or preferences they have.

Special Instructions: Document any specific instructions or changes in care plans provided by healthcare professionals or the client's family.

Emergency Contact Information: Ensure you have access to and document emergency contact information for the client and relevant healthcare providers.

What we CAN'T do

Our staff members do NOT hold certification for medical care regarding companions. This includes;

Toileting

Incontinence care

Perineal care

Catheter care

Bathing

Oral hygiene

Hand washing

Dressing

Skin, hair & nail care

Our staff members are fully trained in first aid as well as various emergency scenarios & situations.